Privacy Policy

Who Is Responsible for Your Data

Joydom Engineering Pte. Ltd. is a company registered in Singapore. Our registered office is at 5 Little Road, #03-01, Cemtex Industrial Building, Singapore 536983.

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal data, or wish to withdraw your consent, please contact us at joydom@enquiry.com.sg.

Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Contact number and WhatsApp number
• Email address
• Property address or service location
• Property type, such as HDB, condominium or landed property
• Information about your repair, maintenance, renovation or improvement requirements
• Photos, videos, floor plans or other information you provide to help us assess your requirements
• Preferred service or appointment dates
• Quotation, booking and service details
• Payment and transaction information where necessary for processing your services
• Communications between you and Joydom, including enquiries and service-related messages
• Information you provide through our website forms, WhatsApp, telephone, email, social media or other communication channels

We may also collect technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.

How We Collect Your Personal Information

We may collect personal information when you:

• Submit an enquiry or contact form on our website
• Request a quotation or site visit
• Book or purchase our services
• Communicate with us by telephone, WhatsApp, email or other messaging channels
• Provide information to our staff or technicians during a service
• Interact with our website, advertisements or social media pages
• Participate in promotions, campaigns, contests, giveaways or other activities organised by Joydom
• Provide information through online forms or platforms operated by third parties on our behalf

How We Use Your Personal Information

We may collect, use and disclose your personal information for purposes including:

• Responding to your enquiries and service requests
• Understanding your repair, maintenance or renovation requirements
• Arranging site visits and appointments
• Preparing and providing quotations
• Scheduling and carrying out services
• Communicating with you about your booking, quotation or ongoing work
• Processing payments and maintaining transaction records
• Providing customer support and after-sales service
• Managing warranties and service-related matters
• Improving our services, website and customer experience
• Managing our business operations and records
• Handling feedback, complaints and disputes
• Complying with applicable laws, regulations and legal requirements
• Measuring and improving the effectiveness of our website and marketing activities
• Conducting remarketing or retargeting activities, where permitted, to show relevant Joydom advertisements to people who have previously visited or interacted with our website or services

Where permitted and appropriate, we may also use information for marketing and advertising purposes, including understanding how users interact with our website and advertisements and improving the relevance and performance of our marketing campaigns.

Website Analytics, Advertising and Cookies

Our website may use cookies, pixels, tags, analytics tools, advertising technologies and similar technologies to understand website usage, measure advertising performance and improve our services.

Joydom may use third-party advertising and analytics platforms, such as Google and Meta, to measure website visits, enquiries, conversions and advertising performance. Where applicable, these technologies may also support remarketing or retargeting campaigns, allowing us to show relevant Joydom advertisements to people who have previously visited or interacted with our website.

These technologies may collect information such as your browser type, device information, pages visited, interactions with our website and information relating to how you arrived at our website.

We do not intentionally include personal information such as your name, email address or telephone number in advertising URLs or tracking parameters.

Where applicable, you may be able to control cookies and certain advertising preferences through your browser or the relevant third-party platform.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

Depending on the circumstances, information may be shared with:

• Joydom employees, technicians and relevant internal departments only
• Contractors, suppliers or service providers involved in carrying out services on our behalf
• Technology, website, hosting, communication, payment, analytics and marketing service providers
• Professional advisers, insurers or other parties where reasonably necessary for our business operations
• Government authorities, regulators or other parties where required or permitted by law

We do not sell your personal information to third parties.

Where we engage third-party service providers to process information on our behalf, we take reasonable steps to ensure that your personal information is handled appropriately.

Overseas Transfer of Personal Information

Some of our service providers, technology platforms or advertising and analytics providers may process or store information outside Singapore.

Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the information continues to receive a standard of protection comparable to that required under applicable Singapore data protection laws.

Protection of Personal Information

We take reasonable and appropriate measures to protect personal information in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, handling warranties or disputes, complying with legal obligations and managing legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.

Access and Correction

You may contact us to request access to personal information that we hold about you or to request correction of inaccurate or incomplete personal information, subject to applicable legal requirements and exceptions.

We may need to verify your identity and may charge a reasonable fee for certain access requests where permitted by law.

Withdrawal of Consent

Where we rely on your consent to collect, use or disclose your personal information, you may withdraw your consent by contacting us.

Please note that withdrawing consent may affect our ability to provide certain services, process a booking, respond to an enquiry or maintain an existing business relationship.

We will explain the likely consequences of withdrawing consent where appropriate.

Marketing Communications

Where applicable, Joydom may contact you about our services, promotions or other marketing communications.

You may request to stop receiving marketing communications from us at any time by contacting us or using the unsubscribe option provided in the relevant communication.

Your request to stop marketing communications will not affect service-related communications that are necessary for an existing quotation, booking, project, payment, warranty or other business transaction.

Third-Party Websites and Platforms

Our website, advertisements or communications may contain links to third-party websites, social media platforms or other online services.

Joydom is not responsible for the privacy practices or content of third-party websites or platforms. We recommend reviewing their respective privacy policies before providing personal information.

Children's Privacy

Our services are intended for homeowners, tenants, businesses and other customers who are able to enter into service arrangements.

We do not knowingly collect personal information from children for marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable legal requirements.

The updated version will be published on our website with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to withdraw consent or raise a data protection concern, please contact us:

We will review and respond to your request in accordance with applicable laws and our internal procedures.